Below is a list of common error messages that you may come across in Google Drive when a file or document can't sync and some possible solutions.
| Error message | Likely reason | Suggested steps |
| An unknown issue has occurred. | Something unexpected has happened. | Restart Google Drive. If you still see the message, please post in the Google Drive forum. |
| Authorization failure | You no longer have permission to access this file. | Contact the owner to check on / request access to the file. |
| Connection failure | A connection to Google couldn't be established (often due to a proxy or a bad Internet connection). | Click Retry All or restart Google Drive on your Mac/PC. |
| Google Cloud Connect is already syncing this file. Google Drive will ignore it | Google Cloud Connect isn't compatible with Google Drive when it comes to Microsoft Office files. | Ignore these files or uninstall Google Cloud Connect and restart Google Drive. |
| The Google Drive server encountered an error. | You temporarily lost your connection to Google. | Click Retry All. If this continues over several hours please post in the Google Drive forum. |
| This file is a link to an online Google Doc. It cannot be changed. | You tried to alter a Google Doc from your desktop using a third party application. | You can only change Google Documents when online. If you see this error, make a copy of the original Doc online and select it for syncing. |
| The file on your computer is missing. | You deleted or moved a file out of the Google Drive folder during the syncing process. | Restart Google Drive on your desktop. |
| This file points to an invalid online Google Doc. | The original Google Doc is no longer available online (e.g. your Google Doc was deleted while you were offline or paused a Google Drive sync). | Remove the file from your Google Drive folder and restart the application. |
| You do not have enough Google storage for this file. Please buy more storage. | A file's too large for the amount of storage you have left online. | Purchase more storage or delete some of your files online. Learn more. |
| You do not have permission to sync this file. | You have view-only permission for the file. | Contact the owner for edit access to the file. |
| You only have permission to view this file, so your changes cannot be synced. | You tried to edit and save a file to which you have view-only access Google Drive. | Contact the owner of the document and request access to edit it. |
https://support.google.com/drive/bin/answer.py?hl=en&answer=2565956
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